Delivery & Returns

This is a general delivery notice for all products, in order to see the specific lead time for individual products, please check the technical information tab on each item.

Delivery times are clearly noted across our products.

DELIVERY TIMES

Deliveries are made Monday to Friday typically 3-8 working days from order or cleared funds, although it can be quicker than this especially in the case of LinBins, racking, shelving and lockers. An email will be sent to inform you to confirm your order.

Please note that lead times are illustrated in working days.

DELIVERY CHARGES

Our Basket area helps you to ensure that you are clear as to how you can minimise delivery charges:

UK Mainland (only) - ex VAT

Orders over £250 are FREE DELIVERY.

Orders between £0 - £250 require a £10 Delivery fee.

We do not deliver outside Mainland UK. Please contact us for more information, if required.

 

Can you deliver my order to an address different from the one listed on the invoice?

Yes. We can deliver to a different address but we do require a landline number or an email address to confirm and update the delivery details.

 

Missing Items

Often products are packaged and despatched separately. Check your delivery note to ensure all items that you should have received were included and the rest of your order will be on the way to you.

However if the product has been included on the delivery note but is missing from the delivery, please contact the Storage Direct team on 01952 743850, who will investigate and arrange for the immediate despatch of a replacement if necessary. Visit the contact us page for details.

 

There is some damage to my items. What should I do?

From time to time damage does happen. We want to react as quickly as possible so please Phone us as soon as you have received your goods and noted the damage. We would like to hear from you within 24 hours. If you notice the damage at the point of delivery it is important that you record the damage on the driver’s delivery note when you sign for the package. Then contact the Storage Direct Team to sort out a replacement. We strongly recommend that you reject the delivery if the damage is extensive.

 

What about the delivery itself?

  • Delivery is to the door of the delivery address.
  • We cannot carry orders up stairs or use a lift.
  • We do not deliver to PO boxes.
  • Large quantities and bulky products are often delivered on a pallet. This makes delivery more cost effective and helps to protect the products. If you have been advised or understand it will be a delivery on a pallet (s) please ensure you are able to receive and handle the pallet(s)
  • Pallet deliveries are a ‘kerb side’ delivery service only. The driver is not authorised to carry goods up or down steps or through a building. However, the driver can wheel the pallet truck to get as close to the delivery address as possible.
  • The driver will not break down pallets or remove pallets at time of delivery.

Deliverys to hard-to-reach mainland UK areas may experience delays.

 

Returns

Should you need to return any of your items simply call our the Storage Direct Team on 01952 743850 or email the Team at orders@storagedirect.co.uk. Our team might be able to offer an exchange, for a more suitable storage solution, which may be subject to a restocking fee. Please refer to our Terms and Conditions of Supply.