Help & Contact

No problem. When you get to the checkout you will be asked to provide us with some basic contact information that will enable us to create an account and proceed with your order. At this stage, you will be asked to pay by credit card. If you want to open an account, you will need to contact us or fill in the online application form and we will be in contact with you.

You can pay by credit or debit card - in which case your order will be processed immediately through our secure site. Alternatively, you can pay via a pro forma or on account subject to satisfactory credit checks.

We accept Visa, MasterCard, and Euro card. However, we don’t accept American Express cards. Our secure credit card transaction server uses the latest 128-bit SSL technology. We have no minimum order value for credit card orders. Please note though, payment is made at time of order.

All our sites carry an SSL Certificate – a small data file that digitally binds a cryptographic key to an organisation’s details. When installed on a web server, it activates the padlock and the https protocol (over port 443) and allows secure connections from a web server to a browser. This means that credit card transactions can be done securely.

Simply enter your discount code at checkout and this will ensure that you receive your discount amount.

Yes, you can. Head over to our contact us page and get in touch with a member of the team with your quote or enquiry. However, please note that all our prices are based on delivery to UK mainland destinations only.

Our full contact details, including directions on how to find us, can be found on our contact us page. Alternatively, please use our online chat service for immediate support.

Often products are packaged and despatched separately. Check your delivery note to ensure all items that you should have received were included and the rest of your order will be on the way to you.

However if the product has been included on the delivery note but is missing from the delivery, please contact the Storage Direct team, who will arrange for the immediate despatch of a replacement. Visit the contact us page for details.

Our products are delivered using external couriers. We work closely with our couriers and have stringent measurements that they must adhere to. However, from time-to-time damage does happen.

If you should receive damaged goods, please get in touch. We would like to hear from you within 24 hours. If you notice the damage at the point of delivery, it is important that you record the damage on the driver’s delivery note when you sign for the package and then contact the Storage Direct team to arrange a replacement. We strongly recommend that you reject the delivery if the damage is extensive.

Visit the contact us page for details on how to get in touch.

First make sure your goods are due on the date in question. If so, please get in touch with your order details and we will investigate the issue. Visit the contact us page for details.

Please do not send your products back without previously advising us. Should you need to return any of your items simply use our online chat service or email the team at orders@storagedirect.co.uk. Our team might be able to offer an exchange for a more suitable storage solution, which may be subject to a restocking fee. Please refer to our Terms and Conditions of Sale.

We will offer a refund (less original carriage charge) or exchange subject to the condition of your goods and we must be notified within 48 hours of purchase.