What happens if my goods are damaged?

Our products are delivered using external couriers. We work closely with our couriers and have stringent measurements that they must adhere to. However, from time-to-time damage does happen.

If you should receive damaged goods, please get in touch. We would like to hear from you within 24 hours. If you notice the damage at the point of delivery, it is important that you record the damage on the driver’s delivery note when you sign for the package and then contact the Storage Direct team to arrange a replacement. We strongly recommend that you reject the delivery if the damage is extensive.

Visit the contact us page for details on how to get in touch.