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Help

Need help? Check our frequently asked questions below.

Still not sure? Visit our Contact Us page to speak to a member of the team.

Alternatively, a member of our support team is ready to answer any questions via our online chat service.

I'm a new customer... How does it work?

No problem. When you get to the checkout you will be asked to provide us with some basic contact information that will enable us to create an account and proceed with your order. At this stage, you will be asked to pay by credit card. If you want to open an account, you will need to contact us or fill in the online application form and we will be in contact with you.

How can I pay?

You can pay by credit or debit card - in which case your order will be processed immediately through our secure site. Alternatively, you can pay via a pro forma or on account subject to satisfactory credit checks.

We accept Visa, MasterCard, and Euro card. However, we don’t accept American Express cards. Our secure credit card transaction server uses the latest 128-bit SSL technology. We have no minimum order value for credit card orders. Please note though, payment is made at time of order.

How secure is the Storage Direct website?

All our sites carry an SSL Certificate – a small data file that digitally binds a cryptographic key to an organisation’s details. When installed on a web server, it activates the padlock and the https protocol (over port 443) and allows secure connections from a web server to a browser. This means that credit card transactions can be done securely.

How do I use my discount code?

Simply enter your discount code at checkout and this will ensure that you receive your discount amount.

I am outside the UK... can I still order?

Yes, you can. Head over to our Contact Us page and get in touch with a member of the team with your quote or enquiry. However, please note that all our prices are based on delivery to UK Mainland destinations only.

How to contact Storage Direct?

Our full contact details, including directions on how to find us, can be found on our Contact Us page. Alternatively, please use our online chat service for immediate support.

What do I do if I have a missing item?

If the product has been included on the delivery note - but is missing from the delivery - then please telephone the Storage Direct Team on 0800 592 963 who will arrange for the immediate despatch of a replacement.

Please note that often products are packaged and despatched separately. Please check your delivery note to see all items that you should have received. The rest of your order will be on the way to you.

What happens if my goods are damaged?

Our products are delivered using external couriers. We work with our couriers and have stringent measurements and service that they must adhere to. However, from time-to-time damage does happen. Phone us as soon as you have received your goods and noted the damage. We would like to hear from you within 24 hours. If you notice the damage at the point of delivery it is important that you record the damage on the driver’s delivery note when you sign for the package. Then contact the Storage Direct Team to sort out a replacement. We strongly recommend that you reject the delivery if the damage is extensive.

My goods have not arrived... what do I do?

First make sure ALL products are due on the date in question. Then either phone us or email us giving us your details and we will get back to you quickly.

Returns?

Should you need to return any of your items simply call our Storage Direct Team on 0800 592 963 or email the Team at orders@storagedirect.co.uk. Our team might be able to offer an exchange, for a more suitable storage solution, which may be subject to a restocking fee. Please refer to our Terms and Conditions of Sale.

Do not send your products back without previously advising us.

We will offer refund (less original carriage charge) or exchange subject to the condition of your goods and we must be notified within 48 hours of purchase.

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