0800 592 963

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Payment Methods.

Pay by credit or debit card in which case your order will be processed immediately through our secure site. Alternatively you can pay via a pro forma or on account subject to satisfactory credit checks.

 

Security

All our sites carry an SSL Certificate.
Typically, SSL is used to secure credit card transactions SSL Certificates are small data files that digitally bind a cryptographic key to an organization’s details. When installed on a web server, it activates the padlock and the https protocol (over port 443) and allows secure connections from a web server to a browser.


Opening an Account

If you would like to open an account  please fill in the on line application form or contact us via e mail or phone and we can set this in motion. Clearly this will be subject to appropriate credit checks

 

I am a New Customer

It is easy when you get to the checkout you will be asked to provide us with some basic contact information that will enable us to create an account and proceed with your order. At this stage you will be asked to pay by credit card. If you want to open an account you will need to contact us or fill in the on-line application form and we will be in contact with you.


What do I do with my discount code?

Enter your discount code at check out and this will ensure that you receive your discount amount.


What type of cards do you accept?

Visa, MasterCard and Euro card. We don't accept American Express cards. Our secure credit card transaction server uses the latest 128-bit SSL technology. We have No minimum order value for credit card orders. Please note payment is made at time of order.


I am outside the UK can I still order?

Yes you can. Please contact our customer service with your quote or enquiry. All our prices are based on delivery to UK Mainland destinations only.


What are your contact details?

Our full contact details including directions on how to find us can be found on our website


What do I do if I have a missing item?

If the product has been included on the delivery note - but is missing from the delivery - then please telephone the Storage Direct Team on 0800 592 963 who will arrange for the immediate despatch of a replacement.


Please note that often products are packaged and despatched separately. Please use your Delivery Note that will show what you should have received. The rest of your order will be on the way to you.

What happens if my goods are damaged?

Our products are delivered using external couriers. We work with our couriers and have stringent measurements and service that they must adhere to. However, from time to time damage does happen. Phone us as soon as you have received your goods and noted the damage. We would like to hear from you within 24 hours. If you notice the damage at the point of delivery it is important that you record the damage on the driver’s delivery note when you sign for the package. Then contact the Storage Direct Team to sort out a replacement. We strongly recommend that you reject the delivery if the damage is extensive.


My goods have not arrived what do I do?

First make sure ALL products are due on the date in question. Then either phone us or e mail us giving us your details and we will get back to you quickly


What do I do if I don’t want the product?

Should you need to return any of your items simply call our the Storage Direct Team on 0800 592 963 or email the Team at [email protected]  . Our team can offer an exchange for a more suitable storage solution, or if you’d prefer we will refund the cost of your goods and arrange for your products be collected from you.


Do not send your products back without previously advising us.


We will offer refund (less original carriage charge) or exchange subject to the condition of your goods and we must be notified within 48 hours of purchase.